Luxury Retail Sales Consultant


As a Sales Associate, you will be the front line and direct link between our brand and customer. You will focus on creating a memorable experience to build customer loyalty and relationship while delivering sales targets and ensuring the highest level of customer service.

  • 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment.
  • Strong drive for business results with a passion for creativity, fashion and the brand.
  • Languages & Personal Attributes
  • Fluent in English, a 2nd language is a plus
  • Excellent presentation
  • Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills.
  • Read, count, and write to accurately complete all business and client related documentation.
  • Ability to adjust priorities and adapt to strategies which address evolving business trends.
  • Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.
  • Ability to problem solving with positive outcomes. Know to ask colleagues or management help.
Job Benefits
  • Essential Duties & Job Responsibilities
  • Store Performance
  • Manage and drive the sales strategy in order to achieve – and over achieve – the best sales performance
  • Prepare and follow the sales on a weekly/monthly basis; follow sell-out analysis – mix product/customers
  • To be a Berluti ambassador. To be able to explain the story of the House, its products, its culture.
  • Demonstrate sales leadership by playing an active role on the selling floor.
  • Develop local and international client book with the ability to recruit and develop top clients.
  • Selling
  • Understand client desire, able to concretize the sale and present additional items.
  • Respect the Berluti selling ceremony.
  • Assist customers in selecting and purchasing, product while demonstrating excellence in customer service at all times.
  • Take action to solve problem with a positive end or effectively communicate to manager for assistance.
  • Customer Experience & Commercial Efficiency
  • Welcome to Berluti (proactive approach, right attitude, grooming, always try to pay attention to clients, create desire…)
  • Get to know client and listen (personal interests, reason for visit, connections…)
  • Guide client in his choices
  • Recognize all clients
  • Know and propose store’s services (repairs, special orders….)
  • Know collections, products and materials
  • Understand client desire
  • Product Knowledge
  • Thorough knowledge of products and raw materials, craft / fabrication processes, for all products categories, bespoke and special orders. Training will be provided.
  • Team Contribution: Team Collaboration, Proactivity, Role Model
  • Demonstrate capability to positively influence the team dynamic.
  • Communicate easily and share all relevant information.
  • To be proactive. Propose actions and solutions. Take initiatives.
  • Respect the store rules (to be on time, to keep informed management in case of delay, personal leave…)
  • Respect of Berluti Image: Behaviour, Respect of Products, Knowledge of Berluti Culture
  • Respect of Berluti recommendations (uniforms).
  • Respect products all the time (stock, replenishment, store, merchandising…)
  • Pay attention to display and store environment all the day

Position: Luxury Retail Sales Consultant

Thank you for submitting your application. We will contact you shortly!

Employment Type
Full Time
Textile, Clothing, Merchandising (Textile), Retail

Bachelor’s(Graduate), Master’s(Graduate)

Job Location
İstanbul, Şişli, Turkey
Working Hours

Weekdays 09.30 – 19.30

Weekend (Saturday) 09.30 – 19.30

Date posted
9 Şubat 2019
Valid through
29 March 2019